This purchase is governed by the following standard terms and conditions for consumer purchases of services over the Internet. Consumer purchases online are mainly regulated by the Norwegian Contract Act, the Consumer Purchases Act, the Marketing Act, the Right of Withdrawal Act and the E-commerce Act. These laws grant the consumer non-waivable rights. The laws are available at www.lovdata.no.
The terms of this agreement shall not be interpreted as limiting statutory rights, but rather describe the parties’ most important rights and obligations related to the transaction.
These terms and conditions are prepared and recommended by the Norwegian Consumer Authority. For a better understanding of these terms, please see the Consumer Authority’s guide.
The agreement consists of these terms and conditions, information provided in the booking solution and any separately agreed terms.
In the event of any conflict between the information, what has been specifically agreed between the parties shall prevail, provided it does not conflict with mandatory legislation.
The agreement will also be supplemented by relevant statutory provisions regulating purchases of services between businesses and consumers.
The seller is Svai Sauna AS, Torvteigen 23, 6009 Ålesund, Norway, post@svaisauna.no, organisation number 922266964, hereinafter referred to as the seller.
The buyer is the consumer who places the booking and is hereinafter referred to as the buyer.
The stated price for the service is the total price the buyer shall pay. This price includes all taxes and additional costs. Any additional costs that the seller has not informed the buyer about prior to the purchase shall not be borne by the buyer.
The agreement becomes binding for both parties when the buyer has submitted their booking to the seller.
The agreement is not binding if there has been a typing or clerical error in the offer from the seller in the booking system or in the buyer’s order, and the other party realized or should have realized that such an error existed.
Access to the sauna requires a valid booking. The booking applies only to the number of persons and the time period specified in the reservation.
Random checks may be carried out to ensure that all guests have a valid booking. If a guest is found using the sauna without a valid booking, or if the number of persons exceeds the number specified in the reservation, the seller may charge a fee of NOK 1500 per person.
The fee may be invoiced afterwards if it is not settled on site.
Payment can be made by credit card, Vipps or PayPal. If the buyer uses a credit or debit card, the seller may reserve the purchase amount on the card when the booking is made. The card will be charged the same day the booking is submitted.
If Vipps is chosen as the payment method, the amount will be charged immediately.
Delivery of the service is considered to begin on the day the service is used by the customer.
The risk for the service passes to the buyer when the buyer, or the buyer’s representative, has started using the service in accordance with section 6.
The right of withdrawal does not apply to services that take place at a specific date or within a specific period, cf. Section 19 of the Norwegian Right of Withdrawal Act.
Changes or cancellation of a reservation must be made at least 24 hours before the booked time in order to receive a refund.
If the seller does not deliver the service or delivers it late according to the agreement, and this is not due to the buyer or circumstances on the buyer’s side, the buyer may, according to the rules in Chapter 5 of the Consumer Purchases Act, withhold payment, demand performance, cancel the agreement and/or claim compensation.
Claims should be submitted in writing (for example by email).
The buyer may maintain the purchase and demand performance from the seller. However, the buyer may not demand performance if there is an obstacle the seller cannot overcome, or if performance would cause such inconvenience or cost to the seller that it would be significantly disproportionate to the buyer’s interest.
If the seller does not deliver the service at the agreed time, the buyer must request delivery within a reasonable additional period.
If the seller still does not deliver within this period, the buyer may cancel the purchase.
The buyer may claim compensation for losses caused by the delay. This does not apply if the seller proves that the delay was caused by circumstances beyond the seller’s control that could not reasonably have been foreseen or avoided.
If there is a defect in the service, the buyer must notify the seller within a reasonable time after discovering the defect. A complaint will always be considered timely if it is made within two months after the defect was discovered.
If the service has a defect and this is not due to the buyer, the buyer may according to Chapter 6 of the Consumer Purchases Act withhold payment, request correction, request a price reduction, cancel the agreement and/or claim compensation.
Complaints should be made in writing.
The buyer may choose between correction of the defect or delivery of a corresponding service. The seller may refuse the request if it is impossible or involves unreasonable costs.
The buyer may demand an appropriate price reduction if the service is not corrected or replaced.
If the defect is not corrected or replaced, the buyer may cancel the purchase if the defect is not insignificant.
If the buyer does not pay or fails to fulfill other obligations under the agreement or the law, the seller may cancel the agreement and may claim interest and debt collection fees in accordance with applicable law.
If the buyer fails to pay the purchase amount, the seller may claim interest in accordance with the Norwegian Act on Interest on Overdue Payments. The claim may be sent to debt collection after prior notice.
Any warranty provided by the seller or manufacturer gives the buyer rights in addition to those already granted by mandatory law.
The seller is responsible for the processing of personal data. Unless the buyer consents otherwise, the seller may only collect and store personal data necessary to fulfill the agreement.
Personal data will only be shared with third parties when necessary to fulfill the agreement or where required by law.
Complaints must be directed to the seller within a reasonable time. The parties shall attempt to resolve disputes amicably.
If this is not successful, the buyer may contact the Norwegian Consumer Authority for mediation.
The European Commission’s complaint portal can also be used if you are a consumer residing in another EU country:
http://ec.europa.eu/odr